~ 20% off fall favorites with code BALANCE | free shipping on orders $100+ to the contiguous u.s. ~

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FAQ

Shipping & Processing

We offer USPS Priority Mail and UPS Ground options at checkout, as well as free ground shipping for orders $100+ within the Continental United States.

Once your shipment leaves our warehouse, you will receive a notification and tracking number via email. 

Expedited shipping is not available as an option at checkout. Email us at contact@sholiveoil.com so we can help get you your shipment on time.

At this time we are only able to ship to the US and Canada.

Returns & Exchanges

Any unopened product in its original packaging is eligible for return or exchange for up to 30 days after purchase. A receipt or proof of purchase is required.

Gift cards and sale items are not eligible for return or exchange.

Gifting

To place a gift order, please indicate so in the "Order Notes" field before continuing on to shipment options.

Absolutely! We love to handwrite notes for gifts. Please include your desired message in the "Order Notes" field - we will take care of the rest! 

Care

We recommend storing your oil away from heat and direct sunlight. We use dark-colored glass as a means to protect the oil from light exposure, however it is always best to store away from sources of light as well.

Absolutely! Our oil is meant to perform as both a finishing and cooking oil. Visit our Instagram page (@sthelenaoliveoil) for recipe ideas & inspiration.

Due to shipment & weather conditionssometimes oil can appear cloudy upon delivery. No need to worry - this is a natural occurring phenomenon and will not degrade the quality of the oil!

The oxidation process of oil begins as soon as the seal is removed from the bottle - that being said, we recommend consuming your oil within 6 months of opening.